In a Facebook comment under one of Citi Fm’s posts on Facebook, one Stephen Kwabena Attuh has insinuated that Ghana’s telecommunication giant MTN may just not be as caring as their slogan “We Dey 4 You” seems to suggest. He recounted a frustrating experience from as far back as 2014 where he had to leave dump his router at the Graphic Road Branch of MTN.
Below is his post.
CRYING OVER MTN?
Hahahahaha people are talking of MTN?
Well well well! I had to leave a router I bought then at Ghc190 at their Graphic Road branch over their incessant thievery sometimes 2014 thereabouts. Till date, if I was a human being to be called back for that issue to be resolved, I must be lucky on the day that call would come.
I remember I bought data bundle on the router. The router wasn’t functioning as the internet wasn’t active. Eventually, in less than 30 minutes, a data bundle of about 4GB was reported to have been exhausted when not even a browser could open.
I went to their office on the Graphic Road, and they were mysteriously and miraculously able to produce records of my supposed usage of the said data of 4GB in less than 30 minutes, a bundle that didn’t open even a browser at the time on my tablet.
The customer service office said there was nothing she could do because ‘evidence’ on her PC says I used the data.
I got furious, and told her she could have the router if that is the case because I could not be throwing away my money in the manner it happened.
I told her, I know I am a heavy data user. I know when I use data and when I didn’t use it. And that I would never have been in their office if I had the slightest knowledge of what I used that data for.
She took the router, and I walked away. Which meant I just threw away Ghc190 and the 4GB I bought at the time. Till date, no one bothered to even make a follow-up call to me to find out what happened.
Then I realised that well, I am just an individual. There are millions of customers on their network. Losing me would mean nothing to them. At the time, I have been on their network for almost a decade.
I advised myself, and made that personal decision to port my number. After all, they have nothing to lose.
But, what I am seeing today, the complaints coming up, may just cause the company more than a customer as they thought they were doing in my case. If you lose one, you will lose two and it’s just a matter of time that you would lose all.
ASK”
The above comes on the heels of a sharp increase in data charges by MTN which has resulted in massive outcry by users. These new charges came into effect sometime on Sunday. Posts by MTN on their various social media platforms have received a barrage of insults and anger since many find the move to be insensitive. However, it appears MTN is not perturbed by the outrage. Since they’ve only made posts about system failures resulting from the change in data charges.
Many users are also advocating for a switch to other networks, however, one cannot be certain what to expect since all these antics are as a result of directives from the Ministry of Communication in Ghana. This implies that, the other Telco’s might just be buying time before they make a needful adjustment for business advancement. Since, I know very little about how Telco’s arrive at data and voice charges, I can only hope, there’s a way to reduce these charges to ease the hussle of the already overburdened Ghanaian.
MTN WE DEY BEG WAE…AS YOU DEY FOR WE, WE TOO WE WAN DEY PLUS YOU.